At Star Deal, we strive to provide high-quality products and excellent service to customers around the world. If you are not satisfied with your purchase, our return and refund policy ensures a smooth and fair process.
Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect
- The item is unused, unworn, and in original condition
- The item is returned with original packaging, tags, and accessories
- The return request is made within 7 days of delivery
For international orders, return requests must be submitted within 7 days after delivery confirmation.
Non-Returnable Items
The following items cannot be returned:
- Used or worn products
- Items damaged by customer misuse
- Clearance or sale items (unless damaged or defective)
- Items without original packaging
Return Process
To request a return, please contact our support team with:
- Order number
- Customer name
- Product name
- Reason for return
- Photos or videos (if product is damaged or incorrect)
Our team will review your request and provide return instructions.
International Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- We recommend using a trackable courier service to ensure safe return delivery.
